Smart Hands provide essential on-site support for businesses with remote infrastructure. Our expert technicians act as your hands and eyes in the data centre, ensuring rapid response for hardware management, troubleshooting, and emergency support, minimizing downtime and operational risk.
Comprehensive on-site technical support for any data centre task, available 24/7.
Professional installation, de-racking, and relocation of servers, switches, and other network hardware according to your specifications.
Expert installation, management, and troubleshooting of copper and fibre optic cables. We ensure a clean, organized, and reliable network fabric.
On-site installation and replacement of components including RAM, HDDs, SSDs, network cards, and power supply units (PSUs).
Detailed remote visual confirmation of equipment status, port checks, and physical inventory audits to keep your records accurate.
Rapid response for hard reboots of unresponsive servers and network equipment to restore service immediately.
Efficient replacement of hot-swappable and cold-swappable components to resolve hardware failures with minimal downtime.
Skilled on-site troubleshooting of hardware and network issues, working with your remote teams to diagnose and resolve complex problems.
Real-world experience and rapid response when it matters most.
We prioritize practical, real-world experience over certifications. Our technicians have spent decades solving complex issues inside Sydney's data centres, not just reading about them.
Our core feature. When your infrastructure is down, you need immediate help. We guarantee a rapid, same-day dispatch to get your systems back online as quickly as possible.
We provide expert Smart Hands and Remote Hands services across the entire Sydney metropolitan area, covering every major data centre facility without exception.
We service all major data centres in Sydney, ensuring you have expert support wherever your infrastructure is located.
SY1, SY2, SY3, SY4, SY5, SY6, SY7 & more
S1, S2, S3 & more
IC1, IC2, IC3 & more
A smart hands service typically includes a range of on-site data centre tasks performed by a skilled technician. This includes hardware installation (rack and stack), structured cabling and patching, hardware upgrades (like RAM or HDDs), visual inspections to confirm device status, emergency reboots, swapping out faulty components, and providing diagnostic and troubleshooting support.
Remote hands services usually cover basic, routine tasks that require minimal technical expertise, such as power cycling a server, plugging in a cable, or reporting on a visual indicator. Smart hands services involve more complex tasks that require an experienced technician with troubleshooting skills, such as diagnosing hardware faults, performing component upgrades, configuring devices, or managing network cabling.
The cost of smart hands in Sydney can vary based on the required skill level, time of day (business hours vs. after-hours), and the urgency of the request. eWEB TEC offers competitive and transparent pricing. Please contact us for an immediate quote based on your specific needs.
Yes, we specialize in 24/7 emergency support. Our key service feature is same-day emergency dispatch, ensuring a qualified technician is on-site promptly to resolve critical issues at any time, day or night.