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Structural Guarantee
This warranty is given on the understanding that Pacific
Green manufactures "handmade" products. No two pieces
are the same. Each piece is unique in appearance and
cannot be replicated exactly. There will always be
differences including trim colors, binding sizes and
lashing styles. There will always be color variations
and different shapes and sizes. In difference lies
beauty.
1. All structural frames are guaranteed for a minimum of
5 years. At any time within this period Pacific Green
will repair or replace at its option, any palmwood or
steel part of the frame which the company determines is
"defective material" or workmanship. All other
refurbishing or repairs will be done at minimum cost for
the life of the structural guarantee. We do not
guarantee leather, foam, or fabrics, which are all
purchased from other suppliers.
2. Warranty only applies to the original purchaser and
does not apply to defects arising from normal wear and
tear, corrosion, negligence, misuse, alterations,
imprudence, accident or when the article has been
repaired by anyone other than the original manufacturer.
.
3. The cost of transporting furniture to and from our
factory or Central Distribution warehouse (for service
or service under warranty) is the responsibility of the
purchaser.
4. Should you require advice on any of our products
please telephone the factory or nearest distributor. A
"House Call" can be made to discuss any problem but a
service fee, in line with industry best practice may be
charged.
This guarantee shall only apply whilst the furniture is
cleaned, cared for and maintained in good condition.
For consumer participation the enclosed must be
completed at the time of receipt and returned to Pacific
Green.
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